There is more buzz about Microsoft’s new Surface Tablet–but sadly, it’s the wrong kind of buzz.
Reports are beginning to–ahem–surface that the less-expensive, touch-sensitive Touch Covers with touch-sensitive keyboards are becoming damaged where they join the Surface tablet, ranging from simply peeling apart to splitting in half.
Microsoft’s hip marketing may be luring people to buy its Surface RT tablets, but it hasn’t prevented some customers from complaining that the touch cover keyboard falls apart.
Even though the iPad rival has only been on the market for a little more than two weeks, some early users say the keyboard splits where it connects to the tablet.
“My Touch Cover, in the middle at the join to the screen, is peeling. Like the top layer has come loose and is ruffling up,” a user who goes by ‘Br1an_G’ wrote in a Surface forum last week, reports ZDNet.
Another user wrote, “Right in the middle on the seam it tore open, and pretty quickly too … On another note, that Microsoft logo on the back is certainly not etched or painted on very well. Mine is already rubbing off.”
Microsoft’s ubiquitous “Surface Movement Commercial” shows dozens of people handling their Surface RT tablets — clicking them together with keyboards, setting them up on kickstands and smacking them down, resulting in an audible clickfest.
But that hasn’t been the experience of some users, and now Microsoft is admitting there is a problem.
“Microsoft makes every effort to ensure our customers receive a high quality product. We are in active contact with our Customer Support operations and are aware of a small number of instances of material separation,” a spokesperson said.
Microsoft says customers who have problems with their keyboards should contact customer support.
Despite the complaints, customers are still snapping up the tablets in droves. The cheapest iteration of the device promptly sold out when it was offered for pre-order last month.
Be sure and read through some of the comments…there’s quite a range of experience with the device demonstrated there.
I really hope this isn’t just the tip of the proverbial iceberg for Microsoft. This is starting to have all the earmarks of a typical Microsoft product release, which could consist of any and/or all of the following:
- Poor marketing/advertising
- Poor market research
- Poor design
- Poor engineering
- Poor materials/manufacturing
- Poor customer service
Yeah, that about covers it.
While there was a time when Microsoft was the big bully and the #1 enemy of many other companies, the Darth Vader of the tech world (“I find your lack of faith [in Windows] disturbing!”), like the storyline involving the Empire and Vader, those days appear to be in the past.
Now, the company almost deserves more of our sympathy and pity than contempt. Failed projects, infighting, blunders on a planetary scale (“Losing Its Mojo”)…even when it seems that they’re about to win, somehow they snatch defeat from the jaws of victory.
If you’re looking for a new Empire, try Apple…or, more likely, Google–with their apparent lack of concern for privacy with the StreetView Project (intercepting users’ private data from private wifi networks), Google Glass and a car that drives itself–hmmmm….
Here’s another thought:
I also hope my fears aren’t realized here, either.